Data Retention Policy

1. Plan-Based History

Event, decision, review and audit history is retained according to the active plan unless a written agreement says otherwise:

• Free Trial: 7 days searchable history;
• Starter: 30 days searchable history;
• Pro: 90 days searchable history;
• Business: 365 days searchable history;
• Enterprise: custom retention after direct review.

2. Account And Organization Records

Organization, user, role, API key metadata and subscription records are kept while the account is active and for a reasonable period after closure to support billing, security and dispute handling.

3. Access And Security Logs

Access logs, login failure records and security events are normally retained for up to 90 days. Records may be kept longer where needed to investigate abuse, protect the service or meet legal obligations.

4. Backups

Hosted pilot backups are currently rotated for approximately 14 days. Deleted data may remain in encrypted or restricted backups until the relevant backup expires.

5. Billing Records

Billing, invoice and payment metadata may be retained for the period required by tax, accounting and legal obligations. Payment card data should be handled by a payment provider rather than stored directly by AEGIS Sentinel.

6. Support And Sales Messages

Contact requests, support messages and pilot onboarding notes may be retained for up to 24 months after the last interaction unless a longer period is needed for a contract, dispute or legal obligation.

7. Deletion Requests

Customers can request deletion or export by contacting aegis.sentinel.team@gmail.com. Some records may be retained where required for security, audit, billing or legal reasons.

8. Internal Learning

Any future cross-customer learning layer should use aggregated or anonymized operational patterns and should not expose one customer's raw event data to another customer.